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Offsite Backup Solutions Technical & Support FAQ’s

Table of Contents

General

1.1	Can you briefly explain the idea of how the Online Backup Software works?

Online Backup Manager (OBM)

2.1	What is the recommended bandwidth?
2.2	How do I run OBM with Microsoft ISA 2004?
2.3	How do I install OBM on FreeBSD?
2.4	How do I install OBM on SCO Unix?
2.5	How do I install OBM on AIX?
2.6	The Windows version of OBM installer hangs, what could be the problem?
2.7	The Installer doesn’t seem to work. How can I manually install OBM on Windows?
2.8	The Installer doesn’t seem to work. How can I manually install OBM on Mac?
2.9	Error occurred when Installing OBM on Novell.
2.10	Are there any command line tools for OBM?
2.11	How does OBM detect changes in files? Does it use the Archive bit? Some tape backup software resets the Archive bit. Would this affect OBM when backing up the same data?
2.12	Does OBM copy the same set of files regularly?
2.13	Transfer Block Size is 128Kb by default. Is there a reason for this?
2.14	How can I backup a huge data set over the Internet?
2.15	What is the best way to restore a huge data set?
2.16	Does In-File Delta backup require a temporary working directory?
2.17	What is the average compression ratio?
2.18	Can I change my encrypting key?
2.19	If the “Use Login Password as Encrypting Key” option was selected when creating the backup set. Why I cannot restore the backup data with my most current login password?
2.20	What kind of encryption used by OBM?
2.21	When select the backup option “local hard drive” to backup to external hard drive, it fails in the middle of the process, why?
2.22	Scheduled backup jobs are not running on my Windows machine, why?
2.23	I am having problems with my scheduled backup, why?
2.24	I cannot get proxy authentication to work with OBM, why?
2.25	Can I backup an entire Operating System?
2.26	When setting up a Microsoft SQL Backup Set, I cannot list the available SQL servers, what can I do?
2.27	Why are the Microsoft SQL Server databases missing from the backup source list?
2.28	How to set the recovery model of a MS SQL database to FULL?
2.29	Windows network map drive connections are not stable, why?
2.30	There is an error when backing up files on a remote NetWare server, what can I do?
2.31	What are the advantages and disadvantages of backing up multiple computers using a single backup account?
2.32	How to find out which version of the client software the user is using?
2.33	Does the OBM upgrade the installation of Java on a client machine, or does it install a separate copy for its own use
2.34	After upgrading OBS, do I have to upgrade all the OBM as well? And do I need to transform/migrate their current data?
2.35	Is it possible to do incremental or differential backups with MySQL?
2.36	How does the “Remove retention files for overlap policy” under Advanced Retention Policy work?
2.37	What is incremental backup and how does In-File Delta work
2.38	How does the “Auto” block size work under In-file Delta settings?
2.39	What happens when we do In-File Delta backup on a directory?
2.40	Does OBM have to stop the application when doing online backups?
2.41	What are Off-line backup, Logout backup reminder and Local backup features?
2.42	Why is my OBM running backup once every hour?
2.43	How do I disable “logout backup reminder”?
2.44	How do I upgrade OBM from V4.5 on Linux?
2.45	How do I change the .obm path for Novell?
2.46	The MS SQL or MS Exchange database backup job stores 2 copies of the spooled database file in the "temporary directory" (tagged with different datetimes). This has taken up extra disk space, is this necessary?
2.47	What do I have to do in order to backup open files?
2.48	How does Volume Shadow Copy work?
2.49	In Windows, when OBM is creating Shadow Copy Set, it gets the “[ERROR] E_UNEXPECTED” error, what can I do?
2.50	How to backup Oracle 7.3.4 on NetWare?
2.51	How do I backup NTFS permission?
2.52	How do I restore NTFS permission?
2.53	How do I backup file permission in Linux?
2.54	How do I restore file permission in Linux?
2.55	How do I remove OBM completely from my Windows machine?
2.56	Does OBM work with dial-up connections?
2.57	The OBM crashes when opening [Backup Source] of a Lotus Domino/Notes backup set, what can I do?
2.58	How do I restore a machine from my SystemState backup?

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Common Error Messages

3.1	“Quota Exceeded”
3.2	“Access is denied”
3.3	“Checksum incorrect” / “Uploaded file size incorrect”
3.4	“File 'obm-delta.tmp' does not exist on server” / “File 'obm-chksum.tmp' does not exist on server”
3.5	“C:\xxx\yyy\zzz.txt has been removed already”
3.6	“The process cannot access the file because another process has locked a portion of the file”
3.7	“The process cannot access the file because it is being used by another process”
3.8	“Premature end of input”
3.9	“Invalid XML Character” / “XML document structures must start and end within the same entity”
3.10	“Incorrect Function”
3.11	“HTTP/1.1 502 Proxy Error”
3.12	“[Microsoft][ODBC SQL Server Driver][SQL Server] The statement BACKUP LOG is not allowed while the recovery model is SIMPLE”
3.13	“CExBackup::backupService: HrESEBackupSetup: Error Number 0xc800020e: An incremental backup cannot be performed when circular logging is enabled”
3.14	“CExBackup::backup StorageGroup:Hr ESEBackupTruncateLogs: Error Number 0xc7ff1004: (null)”
3.15	“CExBackup::backup StorageGroupLog: HrESEBackupGetLogAnd PatchFiles: Error Number 0xc8000232: Some log or patch files are missing”
3.16	“CExBackup::backupFile : WriteFile: Error Number 0x6: The handle is invalid”
3.17	“Path ‘C:\Temp\MSSQLServer \1137040769567’ does not exist”

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	As low as $1.00 per Gigabyte
	Multiple Computers or Servers
	15 Languages Supported
	Any Operating System
	Backup NTFS Permisions
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	Windows 95 / 98 / ME / NT / 2000 / XP / 2003
	Mac OS X v10.x
	Linux Kernel 2.2 or above (e.g. Redhat 6.0 or above)
	Novell NetWare 5.1 or above
	Sun Solaris 2.5 or above

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